Contact

Any person, community or organisation who is adversely impacted by FEI LP can lodge a grievance against the fund, fund manager, an investee company or any other party related to the fund.

‍

Grievances should preferably contain the following information:​

1. The identity of the complainant(s): name(s), address(es) and other contact information;
2. The identity of the individual, project or other party related to the fund against which the complaint is being made; 
3. A description of the issue; and
4. A description of any action taken to date. 

​The persons who have lodged a grievance will be kept informed about expected response times and progress made in addressing grievances. The identity if the complainant will be kept confidential.​

‍

Grievances can be submitted by emailing fei-complaints@cygnumcapital.com. Any complaint submitted by email will be reviewed by the Fund E&S Officer and automatically shared with the Fund Advisory Committee and African Development Bank for 3rd party review.​

‍

Grievances can also be sent to the Fund Manager, Advisory Committee or African Development Bank directly by letter to: